Refund Policy
Our Commitment to Customer Satisfaction
At Eka by GlowLuxury, we strive to provide exceptional products and services. If you are not satisfied with your purchase, we offer a hassle-free return policy.
Eligible Items for Return
Items must be:
- Unworn
- Undamaged
- In their original packaging
Return Process
- Contact our customer support team to initiate a return.
- Ship the item back to us at the provided address within [number] days of receipt.
- Once we receive the item, we will inspect it to ensure it meets the return eligibility criteria.
- If eligible, we will process your refund or exchange.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow processing time for the refund to reflect in your account.
Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
Exceptions
- Sale items and custom orders are typically not eligible for returns.
- Please refer to the product page for specific return eligibility details.
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team.
